There are different ways to touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a ticketing system. It’s the least complicated correspondence medium for different reasons. In case no help desk staff member is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy/paste large pieces of info without having to worry about spelling errors, and in case a particular problem needs more time to be resolved or a number of responses must be exchanged, all the info will be in the same place, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your web hosting company is that they are typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to directions, you will have to use no less than 2 different admin consoles and this number might rise if you’d like to manage several domain names. Furthermore, lots of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud packages is not separate from the web hosting account. It’s included in our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any given time with just a few clicks, without ever logging out of your account. The ticketing system comes with a quick-search box, so you can find virtually any trouble ticket that you have already posted, if necessary. You can also see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to solve a particular issue even before you actually post a ticket. The ticket response time is maximum sixty minutes, which means that you can receive quick assistance at any given time and if our tech support team recommends that you do something within your hosting account, you can do it immediately without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you’d like to touch base with our client care staff, you will be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different support platform as you will need to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without efforts and to search through older tickets using a smart search filter. Additionally, you’ll be able to browse the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you pick for your new ticket. You can accomplish all of these activities without signing out of your Hepsia Control Panel at any time, which implies that in case you come across any issue or have an inquiry, you can contact our support engineers and fix the particular issue in less than an hour using one single platform.