There are different ways to touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a ticketing system. It’s the least complicated correspondence medium for different reasons. In case no help desk staff member is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy/paste large pieces of info without having to worry about spelling errors, and in case a particular problem needs more time to be resolved or a number of responses must be exchanged, all the info will be in the same place, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your web hosting company is that they are typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to directions, you will have to use no less than 2 different admin consoles and this number might rise if you’d like to manage several domain names. Furthermore, lots of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.