If you’re a site owner, a problem can always surface and it doesn’t necessarily need to be connected with the web hosting service itself. For example, something can go wrong when you update a web-based app or some important data can be modified or deleted incidentally. Regardless of what the essence of the problem may be, you will have to touch base with the respective customer care staff and request them to restore a backup or to help you deal with the problem that you’re experiencing. How quickly they will do that will predetermine how much time your sites will be down. For certain sites like community portals or online shopping portals, a repetitive downtime too often means lost clients and cash. With that said, it’s crucial to use the services of a company that offers not only a very good customer care service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to obtain a response to an e-mail or a tech support ticket. No matter when you contact us, we will help you out within sixty minutes max with any pre-sales and technical questions you might have. In fact, our real reaction time hardly ever exceeds twenty-thirty minutes. Since we are at your service 7 days a week, you will always obtain assistance in a well-timed manner and we realize how important that is in the digital era. As soon as you contact us, we’ll reply to your questions. In case you come across any technical challenge, we’ll resolve it on your behalf, or we’ll supply you with all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand exactly how essential it is to get quick assistance, we guarantee that you’ll never need to wait around for more than sixty minutes to receive a reply to any ticket that you send via your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any query irrespective of what its nature is – billing, general or technical. What’s more, our customer and technical support staff will be at your service day and night, which implies that even if you submit a ticket during official holidays, you will invariably receive a blazing-fast reply, which will contain the answer to an inquiry, the solution to a complication or the details needed to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never need to spend an entire day hanging around awaiting an answer like you would with many other web hosting companies.