24/7 Customer Support
Find out more on what ‘customer support’ implies in the web hosting world and about the various support types.
Being able to contact your cloud hosting company any time you have any type of questions or encounter any difficulties is quite important and how quickly they'll answer and take action is essential, particularly if your web site is business-oriented, as longer downtime often means losing potential customers. The support options are also a quick way to distinguish genuine suppliers from resellers. The latter in most cases answer just to email messages or support tickets and you may need to wait for a whole day or longer to receive an answer. In case the problem requires a couple of replies, you may end up losing a few days to get a problem fixed. With an authentic and reliable website hosting company, you should be able to contact the support at any time and receive a timely reply no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting
plans are twenty-four-seven, which means that you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. If you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You're able to select the best way to contact us depending on where you are or what kind of equipment you use. We're able to assist you for almost any webhosting-related question that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages
that we offer include 24/7 customer and technical support, therefore no matter what issue you have, you can contact us and we will give you a hand at once. Our guaranteed answer time for any email message or ticket that you open through your Hepsia website hosting Control Panel is only one hour; the actual response time rarely exceeds twenty minutes. Furthermore, we offer telephone support with a couple of local numbers globally as well as a live chat, which means that you're able to contact us and get additional information about our services even if you don't have an account yet. We're able to assist you with any kind of question or an issue you may have - payment methods, package specs, email setup, web hosting account settings, etc. If you use our services, you will not ever experience an issue where you have to wait for a few days to get a problem resolved like you will have to do with a lot of other service providers.
24/7 Customer Support in VPS
Every single virtual private server
plan that we offer features 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to contact us at any time, even weekends and holidays. For your benefit, we offer different means of communication - phone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems because it'll be much easier to keep track of what's going on. The maximum warranted response time for all emails and tickets is sixty minutes, however it rarely takes that long to get help. When you acquire the Managed Services upgrade that we provide, our administrators will also help you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get prompt support in general, let alone when you run a whole server, so every single dedicated server
that we offer comes with 24/7 support with one-hour response time warranty regardless of the situation. This service is free of charge for all difficulties with your server or the software that was installed from our admins through the setup, so you can contact us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual reply time for either of these rarely surpasses 30 mins as we have admins available 24x7. If you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you can take advantage of our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, which you can include to your server plan through the billing Control Panel.