Technical Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be responded to in maximum 1 hour after the ticket or email was received. If your issue needs additional assistance from a server admin, we’ll forward the trouble ticket or the email to the person on duty and we will leave a comment to notify you that more time will be needed for finding the optimal solution. If you order the Administration Services package, any of the server management services included there will be performed whenever you want.
An Excellent Support Service
We will be at your disposal 24–7 to answer any queries that you may have related to our Site Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help handling server management tasks, you can make use of our Administration Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and problem troubleshooting services
A User–Friendly Help Area
Each Linux dedicated servers hosting package includes our free–of–cost Site Control Panel, which offers a detailed knowledge base and a group of educational video tutorials. Whenever you need help working with the Site Control Panel, just push the Videos or Help buttons situated in the top right corner.