When your website hosting provider supplies live chat support, you're able to speak with a representative in real-time and learn helpful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with Internet connection, so that you won't pay any charges in case you're in a different state or country. In addition, it will be quicker to copy and paste data such as domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side on the phone. The real-time chat is also a considerably faster approach to contact your hosting company's support crew as compared to using a ticketing system. Last, but not least, in case some problem requires a bit more time to be resolved, you're able to do something different while you wait for assistance on the live chat, so you won't waste time - something that's not possible when you're on the phone.