When your website hosting provider supplies live chat support, you're able to speak with a representative in real-time and learn helpful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with Internet connection, so that you won't pay any charges in case you're in a different state or country. In addition, it will be quicker to copy and paste data such as domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side on the phone. The real-time chat is also a considerably faster approach to contact your hosting company's support crew as compared to using a ticketing system. Last, but not least, in case some problem requires a bit more time to be resolved, you're able to do something different while you wait for assistance on the live chat, so you won't waste time - something that's not possible when you're on the phone.
Live Chat Support in Cloud Hosting
As a part of the support services that we offer for our Linux cloud packages, we have live chat support that is available every day, even on holidays. You will be able to contact us no matter if you already have an account or not, since we will assist you with all kinds of things, ranging from providing you with general info on our solutions if you are not our customer yet and you are considering to purchase one of the packages, to assisting you with installing an e-mail account in an e-mail client. Part of the problems are more technical and time-consuming, and you will have to employ the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, so if you have any kind of questions regarding our Linux semi-dedicated hosting packages, you can talk with our customer care team at any moment regardless if you've already acquired your account or not. Generally, the chat service is for billing, pre-sales and general questions and difficulties, still we're able to assist you with quite a few tech questions too. We will help you select the right plan for your websites if you don't have an account yet, we can respond to any billing questions or issues you may have or we can assist you with setting up your new email address on your personal computer or smart phone - all of this will be done promptly as our live chat service is available all day long, each and every day. No matter when you need assistance, you're able to talk to a representative and save considerable time.