Although this isn't the mainfactor to recognize a reliable cloud hosting company from a bad one and a reseller from an actual provider, the option to call and talk to a live person is a sign that you aren't using the services of a one-person company and that you can reach someone whenever you're looking for assistance. The phone support for hosting services may vary from standard to dedicated, therefore the problems which can be resolved through a phone call differ depending on the service provider. In most cases, these matters are more basic and include billing or first level technical issues since more difficult matters generally need a support ticket where both you and the administrators can follow what is going on with a particular issue. Nonetheless, being able to phone call your supplier can save you a lot of time and efforts for the multitude of tiny problems which may eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Hosting
As we have live phone support 14 hrs daily, you are able to call us and talk with our customer support agents to learn more about all Linux cloud packages that we provide and make sure that our servers match the system requirements for your websites before you purchase anything. For your convenience, we now have phone numbers on three different continents and you can call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you can phone us about general and billing issues, and about some tech issues. In case the situation is strictly technical or it needs more time to investigate, you should use our ticketing system, which will allow both you and our technical support crew to monitor the info given by both sides.
Phone Support in Semi-dedicated Hosting
Any time you need more information regarding the Linux semi-dedicated hosting packages that we provide, you have the option to call one of the three support phone lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you'll be able to check in advance whether our solutions are appropriate for your sites. In case you are already our client and you've got a semi-dedicated account, you are able to get in touch with us on the phone for fourteen hours every day about any billing or common questions. For strictly technical matters you need to employ our ticketing system and communicate with our technical support as someissues simply require longer time to be dealt with, but we can assist you over the phone with numerous minor technical issues as well, saving you time and efforts.