1 hour ticket response
Quick support is our fundamental task and that’s why we have a team of accomplished tech support engineers who are prepared to offer a swift answer to any question that you could possibly have. Simply submit your customer support ticket from your Site Control Panel and we’ll respond back to you within 60 minutes in the worst case scenario. In fact, we work hard and aim for a twenty–minute response time.
An Outstanding Support Service
Our techs have significant experience in the Linux cloud packages realm and are qualified enough to find a rapid answer to your problem. If, however, the problem at hand is not within the competency of a technician, the technical support ticket will be forwarded to a programmer or administrator for further assistance.
An Intuitive Help Center
Built into the Site Control Panel is an easy–to–browse Help section, which includes various information sources. You can search through a regularly updated knowledgebase featuring web hosting account administration articles and website management articles, check out our how–to video tutorials or take a glance at the F.A.Q. database.